Shipping & Returns
New Atlantis Comic Collective aims to deliver orders safely and efficiently. Products ship either from our Long Beach location or through a third-party merchandise provider. We currently ship within the United States only.
After we receive your order, we’ll also mail a personalized thank-you note. International readers can still read our comics digitally on this site for free.
Shipping policy
Delivery estimates and shipping charges vary by product:
Comic books & sticker sheets
- Shipped from our Long Beach, California location.
- Estimated delivery: 8–10 business days.
- Flat-rate shipping: $3.
- A shipping confirmation and tracking number are emailed once the order ships.
- Final sale: comic books and sticker sheets cannot be returned or refunded.
T-shirts & hoodies
- Manufactured and shipped through our Printify store.
- Estimated delivery: 11–15 business days.
- Flat-rate shipping: $9.99.
- A shipping confirmation and tracking number are emailed once the order ships.
- Returns or refunds may be available if the item remains in new, original condition. See below.
Returns & exchanges
If you’re unsatisfied with an order, email CustomerSupport@newatlantiscomiccollective.com.
- Returns and refunds are accepted within 14 calendar days for t-shirts and hoodies only.
- Items must be in new, original condition. We may refuse a refund if an item shows wear and tear.
- Comic books and sticker sheets are final sale and cannot be returned or refunded.
- Contact us for a Return Merchandise Authorization (RMA) number before sending anything back.
- We will provide a return shipping label for our in-house location. Customers are responsible for return shipping costs.
Other shipping questions
What if I entered the wrong address?
Email CustomerSupport@newatlantiscomiccollective.com immediately. If the order has not been processed, we may be able to update the address.
If a package is refused or cannot be delivered because of an address error or unavailability to receive it, the carrier may return it to us. If you choose not to have it re-delivered, we can refund the order cost minus the original shipping cost and any carrier undeliverable charge.
What if my package is lost or stolen?
Email CustomerSupport@newatlantiscomiccollective.com. We will file a claim on your behalf; a USPS investigation may take up to 10 business days.
For any other shipping or returns question, contact the same email address.